what is an msp?
Managed Service Provider
An MSP (Managed Service Provider) is a company that proactively remotely manages a client’s IT infrastructure and end-user systems, typically on a subscription or contract basis. MSPs offer a variety of services, including:
1. Network monitoring and management: Ensuring that the client’s IT network runs smoothly, resolving issues like downtime or connectivity problems.
2. Security management: Implementing cybersecurity measures like firewalls, antivirus software, and intrusion detection systems to protect against cyber threats.
3. Data backup and disaster recovery: Regularly backing up data and providing disaster recovery plans in case of data loss or system failures.
4. Cloud services: Helping businesses migrate to and manage cloud-based infrastructure, like Microsoft Azure or Amazon Web Services (AWS).
5. Helpdesk support: Offering technical support for hardware and software issues faced by the client’s staff.
MSPs are popular with small to medium-sized businesses that don’t have the resources to build a full in-house IT team but need reliable, professional IT services. For larger companies, MSPs often augment existing IT staff by handling routine operations so that internal teams can focus on strategic initiatives. MSPs are the next step for businesses that have outgrown the unpredictability of a break-fix model.