We keep the things your business runs on running.

We price on hours, not per seat. We look at what your environment actually needs — how many servers and users, which of the nine scheduled reviews apply to you, how often they have to run, and what your insurer or your industry requires you to demonstrate — then set a monthly contract to that number of hours.

The hourly rate is on a sliding scale: the more hours you contract, the less each one costs. A substantial monthly contract lands roughly a third below what the same work costs on an ad-hoc basis with no contract at all. That gap is deliberate. We would rather you had enough contracted hours to stop things breaking than buy our time in emergencies — and it is why our clients need less support in their second year than their first, not more.

Your contracted hours at your rate set the monthly base, and that base is agreed up front. A heavy month can run over, billed at the same rate — never a premium for going over. A light month comes back as credit the following month. And if you are consistently over or under for three months running, we come to you and resize the contract rather than letting it drift.

We will not put a rate in front of you before the assessment, because the rate depends on the hours and the hours depend on what you actually have. Anyone who quotes you a number before looking at your systems is guessing, and it will change once they have looked.

Nine recurring reviews run against your environment, adding up to more than 12,000 scheduled checks a year across our clients. Some are concrete enough to describe: we look at failed logins and attempts to reach your accounts from outside the country, we verify cloud and Microsoft 365 backups rather than assuming them, and we actually attempt restores instead of trusting the backup log. Server patching runs outside your business hours. Each review has a frequency and a time cost you can see, and that work is why almost half the issues we resolve are ones you never had to report.

Yes, and we complete the technical sections ourselves. Those forms get longer and more specific every year — multi-factor authentication coverage, patching cadence, backup testing, endpoint detection, privileged account controls — and they are written for whoever administers the systems, not for the person whose name is on the policy.

The more useful part is that the answers are already true. Most of what an insurer asks about is on our scheduled review list, running all year. When the renewal form arrives you are documenting what has been happening, not scrambling to become compliant in the three weeks before your policy lapses.

No travel charges anywhere in the greater Edmonton and Calgary areas, and no incidentals — we do not bill you for parking. Travel is charged only for sites outside those areas, and you will know before we go. We take no margin on hardware; you buy direct at vendor pricing. And if you do not use the hours you have paid for in a month, they come back to you as credit the next month. Being nickel-and-dimed is one of the most common complaints we hear about previous providers, so we have removed the places it usually happens.

Around forty hours of our time before you are properly running. We inventory every device, verify your backups, review your firewall, document the environment, and give you one written plan covering what needs replacing and when. A dedicated Project Manager runs it and tells you what is changing before it changes. We credit up to $5,000 of that work — which is most of what it costs us.

We contact them and manage the handover ourselves. We request the documentation, licenses, and access we need, coordinate timing so nothing goes dark, and keep you out of the middle of it. You do not have to have that conversation.

We usually start within a week of you first getting in touch, and the transition itself takes about forty hours of our time. That is the whole job — assessment, documentation, handover from your current provider, and getting our monitoring and backups running. You are not waiting a quarter to be onboarded.

Usually less than you think. We assess what you have first and tell you what is fine, what needs watching, and what is genuinely at risk — and most server workloads move to the cloud rather than getting replaced. Where hardware is needed, we coordinate the purchase through our vendor relationships, you pay the vendor directly, and we take no margin on it.

No. Every person who touches your systems works in Alberta. Support runs locally, and your Client Relationship Specialist is a named person you can reach directly rather than a queue you get routed through.

We come to your site, and it is not a token amount — over half our hands-on hours are worked standing in client buildings, across 725 visits in the last twelve months. Plenty is done remotely because that is faster for you, but network installations, cabling, access points and anything involving equipment on a shop or plant floor happen in person. We service Edmonton, Calgary and locations across Alberta. Travel is never charged inside the greater metropolitan areas.

That is a co-managed arrangement and it is common. We take a defined lane — often after-hours coverage, backup and disaster recovery, cloud cost management, or on-site work at remote locations — and your team keeps everything else. You get a named owner on our side and clear escalation in both directions.